← Back to Home

Return Policy

Last Updated:

At personalstoreart.cv, we are committed to client satisfaction with our landscape design services. This Return Policy outlines our policies regarding service satisfaction, refunds, and dispute resolution.

Service-Based Nature

Please note that we provide professional design services rather than physical products. Once design work has been completed and delivered, it cannot be "returned" in the traditional sense. However, we stand behind the quality of our work and offer the following policies to ensure your satisfaction.

Consultation Services

Initial consultation fees are non-refundable once the consultation has been completed. This compensates our designers for their time, travel, and expertise provided during the site visit and initial assessment.

If we need to cancel a scheduled consultation, you will receive a full refund or the option to reschedule at no additional charge.

Design Services

Design Revisions

Our design packages include revision rounds as specified in your service agreement. We work collaboratively with you to refine designs until you are satisfied with the result. Standard packages typically include:

• Initial concept presentation
• Two rounds of revisions based on your feedback
• Final design delivery

Additional revisions beyond those included in your package may incur additional fees, which will be communicated before proceeding.

Cancellation Before Completion

If you wish to cancel design services before completion:

• Before work begins: Deposits may be refunded minus a cancellation fee to cover administrative costs
• After work has begun: You will be charged for work completed to date, prorated based on project progress
• After initial concept delivery: No refunds will be provided, though you retain rights to use delivered designs

Dissatisfaction with Design

If you are not satisfied with the design concepts presented:

• We will work with you through the included revision rounds to address your concerns
• We encourage clear communication about specific elements you wish to change
• If fundamental disagreement persists after revisions, we may offer a partial refund at our discretion

Full Project Packages

For comprehensive landscape design packages:

• Deposits are non-refundable once work has commenced
• Progress payments correspond to completed project phases
• Final payment is due upon delivery of complete design documentation
• Client satisfaction checkpoints are built into the project timeline

Implementation and Installation

If your package includes installation oversight or implementation services:

• Material selections are made collaboratively and confirmed before ordering
• Plant guarantees and warranties are typically provided by nurseries and suppliers
• We will work to resolve any installation issues that arise due to design specifications
• Weather-related delays or changes are not grounds for refunds

Refund Process

If a refund is approved:

• Refunds will be processed using the original payment method
• Processing time is typically 7-10 business days
• You will receive email confirmation when the refund has been initiated
• Partial refunds will be calculated based on work completed and time invested

Dispute Resolution

We value client relationships and aim to resolve any concerns through direct communication. If you are dissatisfied with any aspect of our service:

• Contact us immediately to discuss your concerns
• We will schedule a meeting to review the issue and explore solutions
• We may offer additional revisions, partial refunds, or other accommodations
• Our goal is always to reach a mutually satisfactory resolution

Force Majeure

We are not liable for delays or inability to perform services due to circumstances beyond our control, including:

• Severe weather conditions
• Natural disasters
• Government regulations or restrictions
• Material or labor shortages
• Public health emergencies

In such cases, we will work with you to reschedule or adjust project timelines without penalty to either party.

Exceptions and Special Circumstances

We understand that unique situations may arise. We reserve the right to make exceptions to this policy on a case-by-case basis. Special circumstances will be evaluated individually, and we will work in good faith to find fair solutions.

Changes to This Policy

We may update this Return Policy from time to time. The "Last Updated" date at the top of this page indicates when the policy was last revised. Changes will apply to services contracted after the revision date.

Contact Us

If you have questions about this Return Policy or need to discuss a service concern, please contact us:

• Email: info@personalstoreart.cv
• Phone: +1 917 940 7885
• Address: 1 Liberty Pl, New York, NY 10006, United States

We are committed to providing excellent landscape design services and will work with you to ensure your satisfaction with every project.